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5 Mar 2009 minor breaches of society's norms, this does not help us to deal with situations where our mistakes, or largely unavoidable if it is to help readers avoid the many pitfalls that can occur, my apology should of was it malicious, well-meaning but flawed, an appropriate exercise of discretion, or blameless?
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6 Mar 2015
From a patient perspective, there is a preference for full disclosure, although patients appear to agree with professionals when deciding if an error was committed – they tend to rely on whether professional standards were breached and whether harm occurred.6. Even when the care is blameless, a caring professional will
Introducing the Language of Caring; Heart-Head-Heart™ Communication; The Practice of Presence; Acknowledging Feelings; Showing Caring Nonverbally; Explaining Positive Intent; The Blameless Apology; The Gift of Appreciation; Say It Again with HEART; Expressing Caring: From Good to GREAT (needs better title).
3 Mar 2017 Sometimes we are reluctant to apologize out of fear that if we do, we are personally accepting responsibility for the breakdown in communication, processes or service failures. The Blameless Apology does not assign blame or say that we are at fault; it simply empathizes with the patient and their situation.
14 Mar 2017
Staff Member Says What Do Patients Hear? As soon as possible. When I get around to it. Hopefully Who really knows? I'll try Not sure I can do it. No promises! To be honest I was lying up until now. It's our policy That's the way it is. Like it or lump it. You have to I make the rules; you follow them. The truth is
5 May 2015
Caring Communication Skill Blameless Apologies. Many people find the words “I'm sorry" to be magic words. Yet, we sometimes resist saying “I'm sorry" because there are so many times when whatever happened was not our fault and so many more times when we don't have the power to prevent or control what happened.

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March 2018