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The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. Firdaus Abdullah. Faculty of Business Management, MARA University of Technology, Sarawak, Malaysia. Preface. Service quality has attracted considerable attention within the tertiary education sector, but despite
Author(s):. Firdaus Abdullah (MARA University of Technology, Selangor, Malaysia). Citation: Firdaus Abdullah, (2005) "HEdPERF versus SERVPERF: The quest for ideal measuring instrument of service quality in higher education sector", Quality Assurance in Education , Vol. 13 Issue: 4, pp.305-328, https://doi.org/10.1108/
and their empirical tests show that SERVPERF perform best, while SERVQUAL perform worst, alhough the differences are small. More recently, a new industry-scale, called HEdPERF (Higher Education Per- formance) it was developed comprising a set of 41 items (Firdaus, 2006a). is instrument aims at considering not only
25 Feb 2015 SERVQUAL, SERVPERF and HEdPERF (Firdaus, 2006a; 2006b; Brochado, 2009). This study?s objective is to add Arab cultural (CUL) aspects to HEdPERF scale and also to test fitness of three scales CUL-HEdPERF,. HEdPERF and SERVPERF in the higher education environment of Saudi Arabia.
19 Dec 2017 Firdaus Abdullah. Abstract. Measuring the quality of service in higher education is increasingly important, particularly as fees introduce a more consumerist ethic amongst students. This paper aims to test and compare the relative efficacy of three measuring instruments of service quality (namely HEdPERF,
The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. Firdaus Abdullah. Faculty of Business Management, MARA University of Technology, Sarawak, Malaysia. Preface. Service quality has attracted considerable attention within the tertiary education sector, but despite
Measuring service quality in higher education: HEdPERF versus SERVPERF. F Abdullah. Marketing Intelligence & Planning 24 (1), 31-47, 2006. 349, 2006. The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. F Abdullah. International Journal of Consumer Studies
30 Sep 2014 ABSTRACT. This Study evaluates the HEdPERF (Higher Education Performance) scale, a measuring instrument of service quality in higher education sector. Keywords: Service quality, pharmaceutical education, HEdPERF scale, reliability, construct validity, CFA Firdaus Abdullah*2006 point out that it
Abstract. In today's turbulent environment, higher education institutes are facing widespread economic, technological, and cultural changes and increased competition in social and political contexts. Provision of quality services in higher education must be viewed as a strategic issue for development and economic growth.
20 Oct 2005 Dr Firdaus Abdullah, MARA University of Technology, Sarawak Branch, PO Box 1258, 93912 Kuching, Sarawak, Malaysia. E-mail: kennethkevin@yahoo.com · Continue reading full article · Enhanced PDF · Standard PDF (146.3 KB)
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