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The Art and Science of Delivering Superior Customer Service (The Art of Selling Rocket Science Book 3)
by Charles McIntyre
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Of all the techniques available to help your firm increase sales, superior customer service is the single most important topic for succeeding. We cover the complex nature of serving your customers, and offer useful tools on creating a customer-focused culture and determining customer expectations. We also discuss the components of service, the evolution of service over time, common pitfalls, and obtaining feedback that guides you to adjusting your customer service approach. Companies that combine great technology with superior client service have unique differentiators that reward them with high margins and repeat business from loyal customers.
Details:
Price: $13.99
bound: 118 pages
Language: English
ASIN: B06XP8H2TN
File size: 810 KB
The Art and Science of Delivering Superior Customer Service (The Art of Selling Rocket Science Book 3) Charles McIntyre
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