approach – Data from a survey of 297 online consumers were used to test the research model.
Abstract This study examines the level of customer satisfaction and service quality of e-reader devices has stores and SPSS22 software was used for data analysis and correlation tests to determine the relationship of variables, the analysis of the test for identification of direct and indirect effects of variables has been used on
20 Dec 2017 Full-text (PDF) | The aim of this research is to examine the relationship between the e-service quality dimensions and customer satisfaction of banks in Jordan. Using a structured questionnaire, the primary data was collected from 457 customers who had e-banking transactions with banks in Jordan.
Impact of E-Service Quality on Customer Satisfaction and Loyalty Empirical Study in India Online Business. The intention of this study is to test the conceptual framework of customer perception on service quality online business and its impact on satisfaction and loyalty through e-commerce business and a Full Text: PDF
22 Sep 2011 Online banking service is a comparative advantage and can improve relationship with customers. The purpose of this study is to understand the impact of E-SERVQUAL model on customer satisfaction in Bank Islam Malaysia Brhd (BIMB). Four service quality dimensions namely tangibles, reliability
This study assessed the use of E-SERVQUAL scale to construct e-Service Quality (e-SQ) for internet banking services. In addition, it attempted to examine the effect of e-SQ on e-Customer Satisfaction (e-. CS). Construct of e-SQ for internet banking services was developed to determine dimensions of e-SQ based on the
The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value. Hsin Hsin Changa?, Yao-Hua Wangb and Wen-Ying Yanga. aDepartment of Business Administration, College of Management, National Cheng Kung. University, No. 1, University Road, Tainan City 70101,
This study examined the relationship and the impacts of e-SQ and e-Satisfaction on e-Loyalty in internet banking. The modified version of E-SERVQUAL instrument was used to determine e-SQ for internet banking service of a commercial bank in Malaysia. Questionnaires were collected randomly from 265 internet banking
27 May 2014 satisfaction and finally loyalty of the customers. . 1) Does the e-service quality have a positive and significant impact on the customer confidence to e-services? 2) Does the e-service E-service quality recommends the pragmatic interpretation of the quality and customer satisfaction as the most important

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March 2018