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26 Oct 2015 The chat feature of OTRS Business Solution™ allows for chats between agents and customers using the OTRS frontend. Once enabled, customers (or public users) can start chats with agents and vice versa. Finished chats can be archived and attached to tickets, or can be downloaded as PDF by agents,
OTRS, an initialism for Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is a means of managing incoming inquiries, complaints,
12 May 2015 There are two modules that are highly recommended for OTRS development: OTRSCode- · Policy and Fred. OTRSCodePolicy is a code quality checker that enforces the use of common coding stan- dards also for the OTRS development team. It is highly recommended to use it if you plan to make
14 Aug 2012
26 May 2015 products mentioned in this manual may be trade marks of the respective manufacturer. The source code of this document can be found at github, in the . Installing OTRS on a Red Hat Enterprise Linux or CentOS system 13. 1.3. Installing OTRS on a Debian or Ubuntu .. Customizing the PDF Output .
26 May 2015 MS-DOS, Windows, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows. Vista and Windows 7 are registered trademarks of Microsoft Corporation. Other trademarks and registered trade- marks are: SUSE and YaST of SUSE Linux GmbH, Red Hat and Fedora are
24 Nov 2015 Copyright © 2003-2015 OTRS AG. This work is copyrighted by OTRS AG. You may copy it in whole or in part as long as the copies retain this copyright statement. All trade names are used without the guarantee for their free use and are possibly registered trade marks. All products mentioned in this manual
ACL 104-Only-Hardware-Services-for-HW-Queues-ACL; 5.6. ACL 105-Disallow-Process-For-CustomerID; 5.7. OTRS Admin screen - System Administration; 5.8.
30 Apr 2013 MS-DOS, Windows, Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows 2003, Windows. Vista and Windows 7 are registered trademarks of Microsoft Corporation. Other trademarks and registered trade- marks are: SUSE and YaST of SUSE Linux GmbH, Red Hat and Fedora are
Documentation Overview. Administration Manuals. Manual OTRS Help Desk Version 6 · Manual OTRS Business Solution™ Version 6 · Manual OTRS::ITSM Version 6

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February 2018