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Natwest webchat teamWhen this finally got sorted only after us chasing they then took money out of our account without notifying us. What a pain to have to do, and what are the chances of getting it wrong. Had to walk home. Natwest statement says natwest webchat team was fixed at 1am. They lost our house valuation, lost our personal details who knows where they went! They said i wont be able to open an account with them again lol thank you willnot even if you natwest webchat team me again VERY SLOW 32 and 36 minute wait today to contact online banking customer service. They are a subsidiary of Natwest, who also use the dreaded Digi docs system that can cause so much aggro. They claim they are what they are for the security of their clients. Someone on the end of a phone who does not know you at all ruins your life. Discusting and not what i would call service at all - ZERO would be my choice if possible NATWEST sent me Foreign account forms to complete, Within a week I returned them completed via Ist Class mail while I was in UK.This was one question out of at least 3, and then locked out unable to do the payment. They said i wont be able to open an account with them again lol thank you willnot even if you offer me again VERY SLOW 32 and 36 minute wait today to contact online banking customer service. No email address is given.Will now spend today changing banks. I pointed natwest webchat team that the surname of the cheque signatory was the same as the account it was to be deposited to and that surely if they had any reason to suspect fraudulent activity they had an internal team to investigate. Also agree with others when they say the computer says no. I have a broken thumb so messaging is not ok for me. We were advised that additional borrowing would start in October but we were charged in September. Had to walk home. Useless would be kind, I thought switching from Lloyds would make a difference to online banking. However, some of its customers were still reporting problems this morning. After explaining I only had 3 months and was told this was ok.Natwest webchat teamAfter 8 years with them they decided to close my glad without giving any reasons. We made offer on property and paid deposit as Natwest told us to echo mortgage with mortgage advisor we needed to have an offer accepted. Had to walk home. Feel solo depressed and let down.Feel totally depressed and let down. Can any one help?

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October 2017