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Cisco Finesse Administration Guide Release 11.5(1) 10/Aug/2016; Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.5(1) 10/Aug/2016. Cisco Finesse 11.0(1). Cisco Finesse Administration Guide Release 11.0(1) 26/Aug/2015; Cisco Finesse Desktop User Guide for Unified Contact
Cisco® Finesse Supervisor Desktop. Finesse Supervisor Desktop. Quick Reference Guide. Quick Reference Guide. Page 2. 2. STARTING FINESSE DESKTOP. To login to Note: Only open Cisco Finesse in a single Internet browser session. If you need to use a browser for the internet or other programs, open a new
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(1) · Cisco Unified Contact Center Express Report User Guide, Release 11.6(1) · Cisco Unified Contact Center Express Reporting Guide, Release 11.6(1) New. Cisco Unified Contact Center Express 11.5(1).
8 Jun 2014 The Finesse desktop is customizable. Your administrator may add custom gadgets to the desktop or change the appearance. This guide discusses the Finesse desktop as it appears out of the box.
This Selecting the Right Desktop for Your Cisco Unified Contact Center Express: Cisco Finesse or Cisco Agent Desktop white paper investigates the business and technical issues pertaining to a platform, solution, or technology and examine its technical implications within the overall network architecture.
16 Nov 2015 For Cisco hard phone installations (Cisco IP Phone):. 1- Cisco IP Phone has been installed at your workstation by a McGill NCS technician. 2- Agent has been logged into the Cisco IP Phone using his/her McGill Short Username. For Cisco soft phone installations (Cisco IP Communicator):. 1- Jabra BIZ
8 Jun 2014 Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 10.5(1)
Finesse Supervisor Quick Reference Guide. 1. Step 1: Login to Cisco Finesse – Agents & Supervisors. 1. Click open IE (internet explorer). 2. URL Field ,if you are an agent it will display agent desktop, if you're a Supervisor it will display the Supervisor dashboard. 3. Then press “Enter". (You will be redirected to the “Log On"
5. Press Exit to return to the main phone screen. Note: Once you are logged in to the phone, you should then log into the web site. STARTING FINESSE AGENT DESKTOP. To login to Finesse Agent Desktop. 1. Open Internet Explorer or Firefox. 2. In the Address Field enter: https://contactcenter.ccsu.edu. 3. Press Enter.
15 Nov 2017 Overview. Cisco Finesse for Contact Center Express is a next-generation Agent and Supervisor Desktop, that is completely web-based. Note:Cisco Finesse isn't intended to be a 1 for 1 replacement for our current Agent/Supervisor Desktop, so there will be some differences. . Cisco Finesse User Guide.
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