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Genesys infomart user guide: >> http://ueo.cloudz.pw/read?file=genesys+infomart+user+guide << (Read Online)
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1.1 Features of agent activity data. • 1.2 How are summarized resource sessions, states, and reasons populated? • 1.3 How is summarized data processed? • 1.4 Obtaining uninterrupted voice AfterCallWork and NotReady data. • 1.5 Including Do-Not-Disturb data in summary tables. Genesys Info Mart User's Guide. 2
16 Dec 2017 Job History and Status. 23. Using Genesys Info Mart Manager. 26. Managing and Scheduling Jobs. 39. Managing Genesys Info Mart. 51. Changing Calendar Dimension Values. 54. Managing ICON and data sources. 56. Troubleshooting Genesys Info Mart Jobs. 61. Related Documentation Resources. 67
15 Dec 2017 Physical Data Model Documentation. Learn about the subject areas and tables that make up the Genesys Info Mart star schemas. These documents were formerly known as Reference Manuals.
About Genesys. Genesys is the world's leading provider of customer service and contact center software—with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience,. Genesys is uniquely positioned to help companies bring their people, insights and
Contents. • 1 Populating Genesys Info Mart Data. • 1.1 Bringing Data into Info Mart. • 1.2 Populating Low-Level Details. • 1.3 The DATE_TIME Dimension. • 1.4 Populating Specific Types of Data. Genesys Info Mart User's Guide. 2
18 May 2015 STS15007. Examensarbete 30 hp. Maj 2015. InfoMart Reporting. The process of developing a data discovery tool for Genesys InfoMart. Olof Vestling .. identify patterns and predict trends in the contact center history (User's Guide, 2014). The InfoMart database consists of several different types of tables;
The E-Mail Interactions and Chat Interactions pages describe the recognized, validated multimedia interactions that have been tested and that are supported by Genesys Info Mart for Genesys eServices e-mail and chat. However,. Genesys Info Mart supports full processing of any 3rd Party Media interactions, in addition to
7 Apr 2017 Genesys Info Mart 8.5 Operations Guide. Welcome to the Genesys Info Mart 8.5 Operations Guide. This guide describes the procedures that you must follow to schedule and monitor the Genesys Info Mart jobs that extract, transform, and load (ETL) data. It is intended for administrator use, and is valid only for
15 Dec 2017 Table of Contents. Genesys Info Mart User's Guide. 3. About This Document. 4. New in Release 8.5.0. 5. Genesys Info Mart Overview. 9. Terminology. 12. Populating Genesys Info Mart Data. 15. Populating Interaction Resource Data. 17. Populating Interaction Data. 27. Populating Mediation Segments. 29.
About Genesys. Genesys is the world's leading provider of customer service and contact center software—with more than 4,000 customers in 80 countries. Drawing on its more than 20 years of customer service innovation and experience,. Genesys is uniquely positioned to help companies bring their people, insights and
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