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ITIL provides guidance throughout the service lifecycle to help service operation. Introduction 3 8379 An Introductory Overview of ITIL 2011 v0_4.indd 9 11/09
This book introduces ITSM & ITIL. Based on the 2011 edition, it explains the basic concepts & provides information on each stage of the service lifecycle.
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An online version of The Introduction to the ITIL Service Lifecycle 2011 Edition.
ITIL V3 AND THE SERVICE LIFECYCLE INTRODUCTION Service Level Management has been focused on IT's view of the world and has had little relevance to business
The Official Introduction to the ITIL Service Lifecycle London: TSO 7238-TSO-ITIL-13 28/8/07 14:01 Page i
The Official Introduction to the ITIL Service Lifecycle London: TSO 7238-TSO-ITIL-13 28/8/07 14:01 Page i
Learn how to plan, implement and optimize the Service Transition processes & gain skills required to take the ITIL® 2011 Service Lifecycle: Service Transition Exam
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