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13 May 2015 Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.5(1)
Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.6(1) · Cisco Unified Contact Center Express Report User Guide, Release 11.6(1) · Cisco Unified Contact Center Express Reporting Guide, Release 11.6(1). Cisco Unified Contact Center Express 11.5(1).
User Guide for the Cisco Finesse Administration and. Serviceability Consoles. Release 8.5(3). December 2011. Americas Headquarters. Cisco Systems, Inc. 170 West Tasman Drive. San Jose, CA 95134-1706. USA www.cisco.com. Tel: 408 526-4000. 800 553-NETS (6387). Fax: 408 527-0833
8 Jun 2014 Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 10.5(1)
16 Nov 2015 For Cisco hard phone installations (Cisco IP Phone):. 1- Cisco IP Phone has been installed at your workstation by a McGill NCS technician. 2- Agent has been logged into the Cisco IP Phone using his/her McGill Short Username. For Cisco soft phone installations (Cisco IP Communicator):. 1- Jabra BIZ
Cisco Finesse Administration Guide Release 11.6(1) · Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.6(1). Cisco Finesse 11.5(1). Cisco Finesse Administration Guide Release 11.5(1) · Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 11.5(1).
17 Aug 2017 Cisco Finesse Administration Guide Release 10.5(1)
5. Press Exit to return to the main phone screen. Note: Once you are logged in to the phone, you should then log into the web site. STARTING FINESSE AGENT DESKTOP. To login to Finesse Agent Desktop. 1. Open Internet Explorer or Firefox. 2. In the Address Field enter: https://contactcenter.ccsu.edu. 3. Press Enter.
Cisco Finesse Installation and Upgrade Guide Release 11.0(1). Cisco Finesse 10.5(1). Cisco Finesse Installation and Upgrade Guide Release 10.5(1). Cisco Finesse 10.0(1). Cisco Finesse Installation and Upgrade Guide Release 10.0(1). Cisco Finesse 9.1(1). Installation and Getting Started Guide for Cisco Finesse
Conventions. This manual uses the following conventions: Description. Convention. Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: boldface font. • Choose Edit > Find. Cisco Finesse Installation and Getting Started Guide Release 8.5(3). 2.
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