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Cisco Unified Intelligence Center - Some links below may open a new browser window to display the document you selected.
9 Feb 2018 Preface · Cisco Unified Contact Center Solutions · Unified CCX Reference Designs · Contact Center Express Solutions Overview · Unified CCX Solution Design Considerations · High Availability and Network Design · Solution Security · Design Considerations for Integrated Features · Bandwidth, Latency,
9 Feb 2017 Book Table of Contents. Preface · About Unified CCX · Deployment Models · Features · Design Considerations · Unified CCX Failover · CAD - Cisco Finesse Desktop Mixed Mode Deployment · References
As part of the Premium license, Unified CCX agents can service customer email requests using the Agent Email gadget in Cisco Finesse. For more information, see "Cisco Finesse" section in the Cisco Unified Contact Center Express Administration Guide at :.
Cisco Unified Contact Center Express Solution Reference Network Design. Preface. Purpose. This document provides system-level best practices and design guidance for the Cisco Unified Contact. Center Express (Cisco Unified CCX), Release 8.0. With proper planning, design, and implementation,. Cisco Unified CCX
Cisco Unified Contact Center Express - Some links below may open a new browser window to display the document you selected.
9 Feb 2017 Related Support Community Discussions. CISCO UCCX 11.0.1 RtCSQsSummary talking agent issue. Last Reply 8 months ago. in Contact Center · Missing " Cisco Unified CCX Desktop suites" on UCCX 11.0.1. Last Reply 2 months ago. in Contact Center · Upgrading UCCX 10.6.1 to 11.0.1. Last Reply 1
11 Jun 2014 Deployment Guidelines for Agent Phones that Support G.722 or iLBC 128. APPENDIX A. Unified CCX Failover 129. Automatic Call Distribution (ACD) 129. Interactive Voice Response 129. Unified CCX Outbound Dialer 130. Cisco Unified Contact Center Express Design Guide, Release 10.5(1) vi. Contents
The following rules apply when designing a Unified CCX deployment: When deploying for high availability (HA), the Unified CCX servers can be located in the same campus LAN to provide server redundancy. The Cisco Unified CCX servers can also be
9 Feb 2017 Unified CCX is available in three different packages: Standard, Enhanced, and Premium. Different packages provide varying levels of customer interaction management channel options and capability within a contact channel. For more detailed information, refer to product data sheets, feature guides, and

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