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20 Oct 2011 Introduction. 2. Service Strategy. 3. New Service Development. 4. Service Quality. 5. Supporting Facility. 6. Forecasting Demand for Services (Part A). 7. Fitzsimmons, J. A. & Fitzsimmons, M. J.: Service Management -. Operations .. Maglio, Paul P. and Kieliszewski, Cheryl A. and Spohrer, James C., 2010.
Edition, Upper Saddle River, NJ, Prentice. Hall, 1996, P.227. 4. Haksever, C., Render, B., Russell, R. S. and Murdick, R. G., Service. Management and operations, second Ed., Pearson Education, Singapore,. 2003. 5. Katzenbach .J.R and Smith D.K., The Wisdom of Teams, McGraw Hill,. London, 1998. 6. Kirkpatrick, D.l.
28 Dec 2007 The Paperback of the Service Management: Operations, Strategy, Information Technology by James A. Fitzsimmons at Barnes & Noble. FREE Shipping on $25.
Service Management: Operations, Strategy, Information Technology by James A. Fitzsimmons, 9780071289276, available at Book Depository with free delivery worldwide.
Summaries: book " Service Management: Operations Strategy Information Technology", Chapter 1-6, 9, 11,12. Summary - book "Service Management: Operations Strategy Information Technology" chapters 1-4, 6, 9. Test / practice exam June 12, 2014, questions and answers service operations
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PART ONE: Understanding Services. Chapter 1: The Service Economy. Chapter 2: Service Strategy. PART TWO: Designing the Service Enterprise. Chapter 3: New Service Development. Chapter 4: The Service Encounter. Chapter 5: Supporting Facility and Process Flows. Chapter 6: Service Quality. Chapter 7: Process
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Service. Management. Operations, Strategy,. Information Technology. Eighth Edition james A. Fitzsimmons. Seay Professor of Business Emeritus. University of Texas at Austin. Mona j. Fitzsimmons. Sanjeev Bordoloi. Associate Professor of Operations Management. University of St. Thomas, Minnesota. Mc. Graw. Hill.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona, [Matching item] Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 6th ed. Boston, Mass. : McGraw-Hill/Irwin, - McGraw-Hill/Irwin series operations management
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