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27 Sep 2013 The IT Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and
ITIL For Beginners! The Ultimate Beginners Crash Course To Learning IT Service Management And Passing Your Exam! Are You Ready To Learn All About The
ITIL is a framework providing best practice guidelines on all aspects of end to end service management. This tutorial is a stepping stone to ITIL certification. Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure
3 Aug 2011 The art of servicing a customer needs certain guidelines, direction and a vision. ITIL® is the leading de-facto standard for delivering services to
ITIL has 56 ratings and 10 reviews. Yougo said: I was really disappointed in this book. Basically it's a synopsis of the ITIL principles at a VERY low le
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Editorial Reviews. About the Author. ClydeBank Technology is a division of the multimedia publishing firm ClydeBank Media LLC. ClydeBank Media's goal is to
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