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Trends and Tools for Operations Management
by Poon Wai-Ching
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4 Mass Customization:The results, as in the past, rank the best and the worst of 25 popular management tools and provide insight into what is on the minds of executives around the globeIn the process of benchmarking, management identifies the best firms in the industry, or in another industry where similar processes exist, and compares the results and processes of the target firms to management's own results and processesThat figure is high, and some may be overestimating their abilityIts important for companies to understand that not every tool is right for every situationThe Pros Weigh In on Operations Management Trends One common theme is that computers and tech are in the center of everything.Iris Tsidon: “The key trends that I see are companies combining data visualization with key performance indicators, artificial intelligence and machine learning increasing productivity, innovation and function merging to create real-time monitoring and management systems, employee retention getting increasingly difficult to maintain, customer service merging between online and retail, and automation making some current positions obsolete."Katharine Leonard: “I see firms moving toward technology to solve the mundane, time- consuming, and error-prone tasks that inhibit operations teams from providing the best service to customers."David Shelton: “How can you incorporate internal and external data to make decisions that are ahead of the curve? The best sports analogy I know is ‘Skate where the puck is going.’ We've got to be planning ahead in order to anticipate customer needs and beat our competitorsCart .1 in satisfaction, with particularly high ratings in China and India
Yes, Microsoft and Yahoo! needed operations tooBoston: Irwin/McGraw-HillAmazon sends some products within a few hours of being ordered.Learn more about that in the following video
When usage is high and satisfaction is low, usage tends to drop, as is the case of Change Management Programsthat is, unless the tool improves, as was the case with Customer Relationship Management(2010)(2005)It is critical to remember that a dollar today and a dollar tomorrow have a different value Management/Organization So you have a facility for production, your product design is ready, and so is the way it will be produced: with what material and human resources, at what costs, with what workflow
As mentioned above, Chinese and Indian firms expressed far more commitment to innovation than their North American counterparts and were the most confident about their ability to adapt as a significant competitive advantage (88%) compared with North America (68%) and Europe (75%)Production and cost control principles are also of importanceThe challenge in effective communication is that sometimes an operations manager needs to encourage and other times needs to discipline/coach Required skills The skills required to perform such work are as diverse as the function itselfKnow what they buy and use, and organize product families accordingly
ProductProduct Tour Apps & Integrations SolutionsBy FunctionProject Management IT & Operations Sales Marketing Software Development Human Resources By IndustryRetail Manufacturing Professional Services Construction Education Technology EnterpriseEnterprise Overview Scale Security and Governance Services SupportResourcesHelp Articles Community Video Center Contact Us System Status ServicesTraining Consulting Pricing Company Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertisingGlobally, 64% of executives said that over the next three years, spending on IT must increase as a percentage of salesThis gradually led to the concepts of logistics, supply chains, and assembly lines, and formed the foundations of the American System of Manufacturing, which grew during the first half of the 20th century and peaked during the 1950s and 60sThe trend has now been changing towards customised productionof goods, whenever and wherever neededEffective Supply-chain Management 5d8a9798ff
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