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Live Agent lets service organizations connect with customers or website visitors in real time through a Web-based, text-only live chat. You can customize Live Agent to create a personalized chat experience for your customer service agents and the customers they serve using custom code. In this guide, we'll show you how
8 Nov 2017 Create Deployments .4. Log Deployment Activity with the Deployment APIs .5. enableLogging .5. Customize Your Chat Window with the Deployment APIs 9.
Before you customize Live Agent, you need to create the basic Live Agent implementation for your Salesforce org. After you complete the basic setup steps, you'll have a functioning Live Agent implementation that your agents can use to chat with customers.
You can customize your Live Agent deployments using the Deployment API to meet your company's needs. After completing these steps, the deployment code generates for you to place on the pages that you want to enable for chat and tracking. Pages with the deployment code are automatically tracked as part of the
9 Aug 2017 Take Live Agent to native mobile apps with the Live Agent REST API. You don't have to rely on Visualforce to develop customized chat windows. With the REST resources in this guide, you can extend the functionality of chat windows beyond simple HTML and JavaScript environments that merge
2 May 2013 Live Agent as a product is easy to configure, but rolling out chat takes time and planning, though, especially around customer experience. Whether you're thinking about it for the first time or looking to improve your existing chat solution, we've put together a short guide to get you started. Who and Where?
Customize Your Chat Window with the Deployment APIs. Test and preview how the Deployment API can help you customize your deployments. This code sample creates a chat window that uses the following Deployment API methods:
Live Agent is available in: Salesforce Classic, Lightning Experience. Live Agent is available in: Performance Editions and in Developer Edition orgs that were created after June 14, 2012. Live Agent is available in: Unlimited Edition with the Service Cloud. Live Agent is available for an additional cost in: Enterprise and
13 Jan 2016 This guide is for developers who are responsible for customizing Live Agent according to their company's needs. It provides several examples to help you Your Live Agent Implementation" in the Salesforce help. 1 .. Note: To find the API name of a field for a standard object, see our API documentation.
22 Nov 2016 The Glance for Salesforce Live Agent Extension Installation and Setup Guide provides step-by-step instructions for an administrator to install and configure the If you need to create a new Service Console, please view our Create a Salesforce Service Console (Live Agent) documentation for the process.

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March 2018