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This pocket guide has been designed as an introductory overview for anyone who has an interest or need to understand more about the objectives, content and
ITIL V2, as well as all new processes, functions and main activities of V3. This pocket This pocket guide was produced in the same way as other Van Haren.
Pocket guides. • IT Service Management - a summary based on ITIL® (v2, dutch). • IT Service Management based on ITIL v3 - a Pocket guide (v3, english, dutch).
This pocket guide has been designed as an introductory overview for anyone who has an . and 2004 this initial version was revised and replaced by ITIL V2;.
Following the official publication of ITIL, this pocket guide was developed as a . ITIL has now been updated three times, the first time in 2000-2002 (V2), the.
This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery
Buy Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library) (Best Practice) 1 by as to the difference between ITIL V2 and ITIL V3 which may be a consideration
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