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Once the application is embedded, it can then invoke CTI functionality like screen pops, click-to-dial, saving call logs, and more. To learn more about Open CTI, see the Open CTI Developer Guide. You can also check out the blog entry Open CTI: Moving CTI Integrations to the Cloud for background information on the origin
Open CTI is a JavaScript API that lets you build and integrate third-party computer-telephony integration (CTI) systems with Salesforce Call Center. To display CTI functionality in Make sure that you think about where you want to implement your CTI system before you begin developing. Before the introduction of Open CTI,
9 Dec 2016 To implement Open CTI, it helps if you have a basic familiarity with: CTI, JavaScript, Visualforce, web services, software development, the. Salesforce console, and the Salesforce Call Center. Keep in mind that Open CTI is only available for use with JavaScript pages. The examples in this guide are in
The console might look and feel like Lightning Experience, but it's actually only available in Salesforce Classic. For information about creating your Open CTI implementation, including differences in Open CTI API functionality, see the Open CTI Developer Guide. What does a softphone look like in Lightning Experience?
Enter Salesforce Call Center. Call Center is just what it sounds like: phone call capabilities integrated through Salesforce. In geek speak, computer-phone integration is referred to as Computer-Telephony Integration, or CTI. CTI might sound complicated, but it simply means that you can use your computer as a phone.
31 Oct 2016 Installing CTI Adapters. Any machine that uses Salesforce CRM Call Center must have a computer-telephony integration (CTI) adapter installed for the type of CTI system that is in use. The CTI adapter acts as an intermediary between the third-party CTI system, Salesforce, and a Salesforce CRM Call
17 Dec 2015 For more information, see the Visualforce Developer's Guide. The Salesforce Console Integration Toolkit lets you implement custom functionality for the Salesforce console. For example, you can use the Salesforce Console Integration Toolkit to display Visualforce. Salesforce Console Integration. Toolkit.
To make calls in Lightning Experience, use Open CTI for Lightning Experience in a Lightning Experience app, like our out-of-the-box Service Console app. Work with a developer or partner to create a computer-telephony integration (CTI) implementation that uses the Open CTI API and works with your existing telephony
To display CTI functionality in Salesforce, Open CTI uses browsers as clients. With Open CTI, you can make calls from a softphone directly in Salesforce without installing CTI adapters on your machines. After you develop an Open CTI implementation, you can integrate it with Salesforce using Salesforce Call Center.
Before developing an Open CTI implementation, learn how to connect to Open CTI and review the best practices. Connect to Open CTI The first portion of any JavaScript code that uses the Open CTI must make the toolkit available to the JavaScript code. The syntax for this is different depending on whether you are

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February 2018