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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by Keith Dawson
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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handb
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center Keith Dawson
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