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This document explains how to install Cisco Unified Contact Center Express (Unified CCX) 9.0(1) on a single-node setup (standalone) or two-node setup (high availability) in a cluster environment. Review all installation instructions carefully before you install Unified CCX 9.0(1). For information about upgrading from any

Cisco Agent Desktop Installation Guide, Release 10.0 (PDF - 3 MB) Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 10.0(1) Getting Started with Cisco Unified IP IVR, Release 10.0(1)
5 Sep 2017 Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 10.6(1) -Unified CCX Installation.
3 Dec 2017 Cisco Unified Contact Center Express Install and Upgrade Guide, Release 11.0(1)
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1). Cisco Unified CCX Cluster 2-5. Deploying Cisco Unified CCX with a Cisco Unified Communications. Gateway 2-5. CHAPTER 3. Installation Requirements, Prerequisites, and Related Procedures 3-1. Server Requirements 3-2. Client System
5 Sep 2017 HA Setup: Upgrade Unified CCX Using Web Interface or Upgrade Unified CCX Using CLI. Upgrade the first node. Check and Perform Switch Version. Verify Status of Services. Verify Version of Unified CCX. Verify Unified CCX Database Replication. Verify Cisco Database Replication. Upgrade Desktop Clients. Upgrade Unified CCX
6 Jul 2012 Initial setup for deployment with Unified CM 52. Perform initial setup on Unified CCX server 52. Create new Unified CM users 55. Perform initial setup for second node 56. Switch network deployment from LAN to WAN 58. Examine log files 59. Cisco Unified Contact Center Express Installation Guide
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5 Sep 2017 Cisco Unified Contact Center Express Installation and Upgrade Guide, Release 10.6(1)

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March 2018