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If you have a problem with a taxi or taxi driver's behaviour, or you believe a vehicle to be unlicensed, report it immediately. If the problem involves a criminal act,
Get in touch using the form below. We aim to respond as soon as possible. You can also use this form to make a complaint about an issue covered by the
Jun 18, 2012 I wish to know the number and type of complaints against black-cab Thank you for your email received by Transport for London (TfL) on 18 June developed an online reporting form to report touting to make it easier for
The Public Carriage Office (PCO) has a team dedicated to the handling and investigation of complaints and commendations about taxi drivers in London.
Complaints & Commendations, Licensed London Black Taxi Cabs. mike@londoncabs.net; by telephone at +44 (0)203 00 44 953; or by using our contact form
In London there is a difference between taxis (traditional black cabs) and minicabs. If you have a complaint about a private hire or minicab driver, then you
Jun 4, 2001 You have been ripped off by a London taxicab or any other private minicab. been appropriate does not affect the PCO complaints procedure.
In order to ensure that taxi passengers are offered a consistently high quality of service, it is essential that the Public Carriage Office have a facility to investigate
Mar 15, 2016 My first experience with a London black cab. On the rare occasions I got annoyed enough to complain to Uber, their responsive customer
As a licensed taxi or private hire driver you have a responsibility for ensuring that 4000, emailing TPHintel@tfl.gov.uk, or filling in the online complaints form.

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February 2018