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Reporting guide cisco icm network: >> http://hfo.cloudz.pw/download?file=reporting+guide+cisco+icm+network << (Download)
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cisco reporting guide
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3 Jun 2014 Additionally, sample custom report templates are available from the Cisco Developer Network (http:/?/?developer.cisco.com/?web/?ccr/?documentation.) For information on importing report bundles or custom reports, see the Cisco Unified Intelligence Center Report Customization Guide at
23 Nov 2017 The Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted lists these ACDs. When sub-skill groups are configured, Unified CCE configuration creates a base skill group for these sub-skills. If sub-skill groups exist, when you generate a report from the Agent By Skill Group and Skill
This chapter provides information about network queuing and reporting . Network VRU and Call Type Metrics; Network VRU and Skill Group Metrics
3 Jun 2014 Cisco Unified Contact Center Enterprise Reporting User Guide 10.5(1)
Reporting Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 8.0(1) CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and. Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet,
11 Jun 2014 Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise & Hosted 10.0(1) Purpose. Welcome to the Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact . Additionally, sample custom report templates are available from the Cisco Developer Network.
2 Aug 2007 Refer to the links in the Related Information section for information on Cisco IP Contact Center (IPCC) reporting. (default) configuration. If your network is live, make sure that you understand the potential impact of any command. Cisco IP Contact Center Enterprise Edition for ICM versions 5.0 and later.
23 Nov 2017 Both methods can report on the number of times an agent does not answer a call. These methods are called Redirection on No Answer (RONA) and Requery. The RONA feature ensures that if an agent does not answer a call within a configurable amount of time, the call is assigned to a different skill group
15 Jun 2012 Network VRU and call type metrics 192. Network VRU and Skill group metrics 194. CHAPTER 25. Routing in various Unified ICM deployments 197. Different Unified ICM deployments 197. Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact Center Enterprise & Hosted.
Cisco Unified Contact Center Enterprise Reporting User Guide, Release 11.0(2). Unified Contact Center Enterprise 11.0(1). CTI OS Supervisor Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise, Release 11.0(1) · Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise,
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