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co-author of Service Oriented Architecture For Dummies, 2nd. Edition, Wiley, 2009, Information on Demand For Dummies, Wiley,. 2008, and Service Management For Dummies, Wiley, 2009. Dr. Fern Halper, a partner with Hurwitz & Associates, has over. 20 years of experience in data analysis, business analysis, and.
If any of the above challenges apply to your IT services team, it's time to define your services and automate your service delivery, the second of three phases to modernize your service desk. Read on for guidance— including action plans, best practices, and success metrics—on how to increase. IT efficiency, lower costs,
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Amazon.com: Service Management For Dummies (9780470440582): Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper: Books.
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Description. A plain-English guide to managing IT from the customer's perspective. Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a
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ITIL for Dummies Applications Management – addresses areas such as: • Software life cycle support • Testing an IT service for Operational Use Service Support – addresses areas such as: • Incident Management • Problem Management • Change Management • Release Management • Configuration Management Service
A plain-English guide to managing IT from the customer's perspective. Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense
Service Management for Dummies (ISBN - 0470440589) - dokument [*.pdf] Judith Hurwitz Robin Bloor Marcia Kaufman Fern Halper Learn to: • Transform your capabilities and resources into business value • Manage your business assets as services • Respo
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