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So I call WD support, and sit on hold for close to an hour. When I finally get someone I explain that I bought the drive from Newegg, it is not from a pre-built system, and that the drive is still under warranty. He confirms that the warranty period hasn't expired, but says the drive was sold as an OEM drive.
To determine the power adapter your WD product uses, please see Answer ID 1378: What is the correct power supply to use with your Western Digital external hard drive?
Just recently purchased My Passport WD 1TB 2.5 at one of the shops in Lowyat (last 2 days). On that day itself, tested the hdd and working fine. Right until yesterday during the file transfer session, the hdd self shut by itself. Tried to unplug and plug back, same result. Call up the company (One of the seller
Packing Information. Warranty Replacement Instructions. A Return Material Authorization (RMA) number is required for every return shipment to WD. The items on the shipment must match the correct amount of units, model numbers and serial numbers specified in the RMA; Use WD approved packaging; Write the RMA
I have purchased many Western Digital drives from Amazon over the years. Until my most recent order, all were eligible for Western Digital's 5 year warranty. When I attempted to register the last drives I purchased, the Western Digital website indicated that the "Products were not eligible for Registration". This g see more I
Here is as simple way to RMA your hdd, if you are not willing to wait for over a month to get back your hdd or buy a new replacement unit simply follow this simple guide. If send by courier service. Basically all spoilt hdd need to be wrapped in a anti-static wrapper. If possible add a layer of buble wrap around
I need to know location that I can send my faulty WESTERN DIGITAL scorpio blue for RMA instead of going RMA through the shop I bought this hdd. .. Last time, what i do is go to their website, fill up the form there and raise an RMA, then follow the instructions to print out the RMA order and stick it to your
Google "wd warranty claim" head to their website n apply for RMA. Then put ur serial number of the HDD nthey will show u ur warranty validity. If its really under warranty, u can them setup a RMA process. Ur HDD must b send via post to their factory in Singapore though. Postage will b borned by u.
2) Why is it Western Digital Malaysia gives instructions to send it to singapore if you are not allowed to post hard disk to singapore? Such a fucking stupid system. Now its almost 30 days since the RMA was opened and my warranty claim will be rejected because the HDD did not arrive in Singapore within
No limited warranty is provided by WD unless your WD Product ("Product") was purchased from an authorized distributor or authorized reseller. Distributors may sell Products to resellers who then sell Products to end users. Please see below for warranty information or obtaining service. No warranty service is provided

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February 2018