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Service Management for Dummies (ISBN - 0470440589) - dokument [*.pdf] Judith Hurwitz Robin Bloor Marcia Kaufman Fern Halper Learn to: • Transform your capabilities and resources into business value • Manage your business assets as services • Respo
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Description. A plain-English guide to managing IT from the customer's perspective. Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a
A plain-English guide to managing IT from the customer's perspective. Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense
ITIL for Dummies Applications Management – addresses areas such as: • Software life cycle support • Testing an IT service for Operational Use Service Support – addresses areas such as: • Incident Management • Problem Management • Change Management • Release Management • Configuration Management Service
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co-author of Service Oriented Architecture For Dummies, 2nd. Edition, Wiley, 2009, Information on Demand For Dummies, Wiley,. 2008, and Service Management For Dummies, Wiley, 2009. Dr. Fern Halper, a partner with Hurwitz & Associates, has over. 20 years of experience in data analysis, business analysis, and.
Amazon.com: Service Management For Dummies (9780470440582): Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper: Books.
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